A retired 911 Communications Manager is on a mission to help make sure families, especially children, are prepared in an ...

In Stanly County, North Carolina, dispatcher Hayley Franklin estimates she took more than 200 thousand calls, helping people ...

She’s making her final sign‑off call before retirement when familiar voices break through the line with loving messages.

Melissa "Missi" Prosser was a former emergency medical technician who completed training to become a WESCOM dispatcher last ...

I've only ever had to call emergency services once in my life, when an elderly neighbour had a bad fall down her back stairs, and the ambulance arrived in a timely fashion. This is not how it goes in ...

On Feb. 5, 2026, the family of Alecia Ai Lindsay filed a wrongful death lawsuit against the Municipality of Anchorage, alleging that a 911 dispatcher’s failure to recognize a medical emergency — and a ...

MADISONVILLE, Texas -- A 911 operator in Texas is being praised for how she responded to a call from her daughter about a fire that eventually burned down their house. "She did an outstanding job. She ...

CULPEPER COUNTY, Va. — A Culpeper County 911 operator is being applauded for her efforts in guiding a couple through delivery of a baby on New Year’s Day. The couple had pulled over on Sperryville ...